Date/Time: Monday, May 15, 3:00 – 5:15 p.m. ET
Location: Virtual via Zoom

Online registration has closed.  Please contact Elizabeth Hagerty at if you would like to register.


The FCBA Homeland Security and Emergency Communications Committee will sponsor a CLE on Monday, May 15 from 3:00 – 5:15 p.m. ET entitled FCC Outage Reporting: Evolving Obligations and Expectations.  This program will be held virtually via the Zoom platform.


The FCBA will apply for 2.0 hours of MCLE credit from the VA Bar.  This program has not yet been approved.


Communications services are critical tools during emergencies and the Federal Communications Commission has adopted, modified and enforced a variety of rules that require service providers to report outages of services in order to facilitate situational awareness among emergency responders and managers. This CLE will feature speakers from the FCC’s Public Safety and Homeland Security Bureau, communications service providers, and representatives of public safety discussing the evolution and direction of these obligations.

3:00 – 3:05 p.m.              Welcome and Introductions

3:05 – 4:05 p.m.              The Evolution of the FCC’s Outage Reporting Rules and Programs
The FCC first adopted outage reporting obligations on voice service providers in 1992.  The FCC has expanded and modified its outage reporting rules to apply to a variety of communications providers as the communications services that consumers rely on during emergencies has diversified over 30 years.  This panel will review the evolution of the FCC’s Part 4 rules and programs.

Wes Wright, Partner, Keller & Heckman

Mary Boyd, Consultant
Daryl Branson, Telecom Programs Section Chief, Colorado Public Utilities Commission
Renee Gordan, Director of Department Emergency and Customer Communications in City of Alexandria
Eric Hagerson, Public Safety & Security Government Affairs Director, T-Mobile USA
Austin Randazzo, Associate Bureau Chief, Public Safety and Homeland Security Bureau, FCC
Glenn Richards, Partner, Pillsbury and Executive Director, VON Coalition

4:10 – 5:15 p.m.              The FCC’s Evolving Outage Reporting Programs and Rules: 911 and 988
The FCC recently adopted new rules that require service providers to report network outages that impact 911 services to affected public safety answering points. The FCC is also considering rules to apply outage reporting obligations to 988. This panel will review the new issues presented by these adopted and proposed rules and consider what issues remain outstanding.

Ariel Diamond West, Associate, DLA Piper

April Heinze, 911 & PSAP Operations Director, NENA
Robert Morse, Associate General Counsel, Verizon
Susan Ornstein, Senior Director, Legal & Regulatory Affairs, Comtech Telecommunications Corp.
Angela Simpson, General Counsel/Sr. VP Legal and Regulatory Affairs, CCA
Alison Venable, Government Relations Counsel, APCO

COST: $135.00 for Private Sector Members; $50.00 for Government/Academic/Transitional/Retired Members; $95.00 for Non-Profit 501c3 Members; No charge for Law Student Members; $205.00 for Non-Members

Cancellations due no later than 24 hours prior to the program start time.



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