Date/Time: Monday, December 5, 3:00 – 5:00 p.m. ET
Location: Virtual via Zoom

Online Registration has closed. Please contact Elizabeth Hagerty( if you would like to register.

The FCBA Consumer Protection Committee will sponsor a CLE on Monday, December 5 from 3:00 – 5:00 p.m. ET entitled Consumer Protection in 2023: A Look Ahead.  This program will be held virtually via the Zoom platform.

This interactive program is designed to help companies, counsel, and industry stakeholders take stock of their consumer protection priorities as we enter the new year.  The program will open with remarks from the Chief of the FCC’s Consumer and Governmental Affairs Bureau.  The first session will include a panel of seasoned policymakers to recap key developments from 2022 and to preview potential areas of heightened scrutiny in 2023.  The final part of the program will bring together experts from a diverse range of backgrounds to discuss their predictions for the coming year and to size up notable trends in the consumer protection space.

The FCBA will apply for 2.0 hours of MCLE credit from the VA Bar.  This program has not yet been approved.


3:00 – 3:05 p.m.         Welcome and Introductions

3:05 – 3:25 p.m.         FCC Consumer Protection Priorities

Alejandro Roark, Bureau Chief, Consumer and Governmental Affairs Bureau, Federal Communications Commission

3:25 – 4:10 p.m.         A View from the Policymakers

  • Milestones from 2022
  • Priorities for 2023
  • Gaps in Existing Consumer Protection Law?
  • Coordination among Federal and State Policymakers
  • Targeting Waste, Fraud, and Abuse


Patrick Crotty, Senior Assistant Attorney General, Consumer Protection Division, Office of the Attorney General State of Florida

Ben Davidson, Attorney, Division of Marketing Practices, Federal Trade Commission

Kristi Thompson, Chief, Telecommunications Consumers Division, Enforcement Bureau, Federal Communications Commission

Kristi Thornton, Chief, Consumer Policy Division, Consumer and Governmental Affairs Bureau, Federal Communications Commission


Sara Baxenberg, Associate, Wiley Rein LLP and Consumer Protection Committee Co-Chair

4:10 – 4:55 p.m.         Hot Topics in Consumer Protection

  • Where Do We Stand Today?
    • Connectivity Funding
    • Broadband Labels, Mapping, and Consumer-Facing Disclosures
    • Robocalls and Robotexts
    • Developments in Accessibility (TRS, CVAA)
    • Fighting Imposter Scams and Fraud
  • Predictions for 2023
  • What Are the Emerging “To-Dos” for Compliance?


Len Briley, AVP – Senior Legal Counsel, DIRECTV

Stuart Drobny, President, Stumar Investigations

Diana Eisner, Vice President, Policy & Advocacy, USTelecom

Harold Feld, Senior Vice President, Public Knowledge


Arpan Sura, Consumer Protection Committee Co-Chair


COST: $135.00 for Private Sector Members; $50.00 for Government/Academic/Transitional/Retired Members; $95.00 for Non-Profit 501c3 Members; No charge for Law Student Members; $205.00 for Non-Members

Cancellations due no later than 24 hours prior to the program start time.